Your data, handled with care.

JumlaJumla Ltd (“JumlaJumla”, “we”, “us”) operates the Msosi, Huduma, Jumla Shop and Jumla Fleet services, the mapi platform (mapi.jumlajumla.com), and this website. Our registered office is at 7th Floor, Sky City Mall, University Road, Dar es Salaam, Tanzania

This policy explains what personal data we collect, why we collect it, and the choices you have. It applies to customers, vendors, riders, visitors and API partners.

Account basics: name, email address, phone number and, where needed for delivery, your address or drop-off instructions.

Order data: what you order, where it travels, delivery status, ratings and support conversations.

Payment sensitivity: we do not store card numbers or PINs. Wallet transactions and repayment history are stored as balances and records, not payment instruments.

Rider and vendor data: identity, training records, vehicle and device details, and the operational activity that drives earnings and credit profiles.

Technical data: IP address, device type, app version and in-app usage events that keep the platforms running and secure.

To deliver your orders: routing, dispatch, tracking, proof of delivery and support.

To run your accounts: purchases, wallet balance, cashback, credit snapshots and repayment records.

To build credit profiles only from activity you generate on our platform — deliveries completed, loans repaid and consistency over time.

To improve the services: aggregated analytics that are never used to sell ideas or leads.

To keep people safe: fraud prevention, dispute resolution and the vetting of riders and vendors.

The JumlaJumla team that operates the product you use.

A vendor or service provider, strictly limited to the details required to fulfil your order.

A rider assigned to your delivery — name and contact only, while the delivery runs.

API partners you order through, limited to the delivery data they need to serve you.

We do not sell personal data, and we do not share it with advertisers.

Data is stored on infrastructure controlled by JumlaJumla with access limited to the roles that require it.

Order and delivery records are retained for as long as they matter — for support, accounting, credit scoring and dispute resolution — then minimised or anonymised.

You can request correction or deletion of your personal data at any time through support@jumlajumla.com. Where we must keep something by law (for example invoicing), we will say so and keep only that.

Access: ask us what we hold about you and receive a copy.

Correct: fix anything that is wrong or out of date.

Delete: close your account and erase what can be erased.

Marketing: every message from us includes a working way out. We message only about the products you have used.

This policy is a living document; when it changes we will publish the new version here with a note on what changed.

Privacy questions go to support@jumlajumla.com or +255 766 139 709. A human answers.