JumlaJumla Terms and Conditions

Introduction

Welcome to JumlaJumla! These Terms and Conditions ("Terms") govern your use of the JumlaJumla website (https://jumlajumla.com), operated by JumlaJumla ("we," "our," "us"). By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully.

Contact Information

Address: 6th Floor Skycity Mall, Mlimani, Dar es Salaam, Tanzania
Email: [email protected]

1. Acceptance of Terms

By accessing or using any part of our website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, then you may not access the website or use any services.

2. Use of the Website

You agree to use our website only for lawful purposes and in accordance with these Terms. You agree not to use the website:

In any way that violates any applicable national or international law or regulation.
For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation.

3. Account Registration

To access certain features of our website, you may be required to create an account. You must provide accurate, current, and complete information during the registration process and keep your account information updated. You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your account.

4. Products and Services

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on our website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

5. Orders and Payment

Order Acceptance and Cancellation: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.
Payment Methods: We accept various payment methods, and you agree to pay all charges incurred by you or on your behalf through our website, at the prices in effect when such charges are incurred.
Pricing: Prices for our products are subject to change without notice.

6. Shipping and Delivery

Shipping and delivery times are estimates and not guarantees. We are not responsible for any delays in shipping or delivery that are outside our control. Risk of loss and title for items purchased from us pass to you upon our delivery to the carrier.

7. Returns and Refunds

Our return and refund policy is detailed on our website. Please review it carefully before making a purchase. We reserve the right to refuse returns or refunds based on the condition of the returned item and the timing of the return request.

8. Intellectual Property

The content on our website, including but not limited to text, graphics, logos, images, and software, is the property of JumlaJumla and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or otherwise exploit any content without our express written permission.

9. Limitation of Liability

To the fullest extent permitted by law, JumlaJumla shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (i) your use of or inability to use the website; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the website; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our website by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the website; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.

10. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Tanzania.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the revised Terms on the website. Your continued use of the website following the posting of revised Terms means that you accept and agree to the changes.

12. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Seller Policy

1. Product Authenticity and Quality Assurance

Authenticity Guarantee: All sellers must provide proof of authenticity for branded products. Counterfeit products are strictly prohibited.
Quality Standards: Products must meet JumlaJumla’s quality standards. Regular quality checks will be conducted to ensure compliance.

2. Transparent Pricing

Clear Pricing: Prices must be listed transparently without hidden charges.
Competitive Rates: Sellers are encouraged to offer competitive rates to attract more customers.

3. Return and Refund Policy

Compliance: Sellers must comply with JumlaJumla’s return and refund policies. Non-compliance may result in penalties or suspension.
Easy Returns: Products should have a clear return policy, allowing customers to return items within a specified period.

4. Secure Payment Methods

Trusted Payments: All transactions must be processed through JumlaJumla’s secure payment gateway.
No Direct Payments: Direct payments between customers and sellers outside the platform are prohibited.

5. Shipping and Delivery Standards

Timely Delivery: JumlaJumla will handle all deliveries to ensure timely last mile deliveries.
Insured Shipping: All shipments will be insured to protect against loss or damage during transit.

6. Customer Service and Support

Responsive Support: Provide prompt and effective customer service, addressing inquiries and issues within 24 hours.
Dispute Resolution: Follow JumlaJumla’s dispute resolution process for handling customer complaints.

8. Customer Data Privacy

No Direct Contact: Sellers are not allowed to contact customers directly outside the platform.

9. Prohibition on External Transactions

Platform Exclusivity: Sellers are prohibited from convincing or facilitating transactions with customers outside JumlaJumla.
Consequences for Violation: Sellers engaging in off-platform transactions may face account suspension or a permanent ban.

JumlaJumla Quality Standards

All products are sold as new unless specified by a “used” badge
Used products will have a “used” badge on product preview
We prohibit refurbished products
We prohibit modified products from its original state unless clearly specified by the seller

Return Policy

1. Eligibility for Returns

Return Period: Customers can return products that are eligible for return within 24 hours of purchase.
Condition: Items must be returned in their original condition, with all tags and packaging intact.

2. Process for Returns

Initiating a Return: Customers must initiate a return request through the JumlaJumla platform.
Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Refund Process: Refunds will be processed within 7-10 business days after the returned item is received and inspected.
Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Non-Returnable Items

Exclusions: Certain items, such as perishable goods, customized products, and digital downloads, are not eligible for returns.
Final Sale: Items marked as final sale are not eligible for returns.

5. Defective or Incorrect Items

Replacement or Refund: Customers can choose between a replacement or a full refund for defective or incorrect items.
Return Shipping Costs: JumlaJumla will cover return shipping costs for defective or incorrect items.

Support Policy

1. Customer Support Availability

Operating Hours: Customer support is available 24/7 through chat, email, and phone.
Response Time: All inquiries will be responded to within 24 hours.

2. Support Channels

Chat Support: Available on the JumlaJumla website for real-time assistance.
Email Support: Customers can email [email protected] for assistance.
Phone Support: Call our support hotline at 1-800-123-4567 for immediate help.

3. Issue Resolution

Ticket System: All support requests are logged into a ticket system for tracking and resolution.
Escalation Process: Issues not resolved within 48 hours will be escalated to a supervisor.

4. Customer Feedback

Feedback Collection: After resolving an issue, customers will be invited to provide feedback on their support experience.
Continuous Improvement: Feedback will be used to improve support processes and customer satisfaction.

5. Knowledge Base

Self-Service: Customers have access to a comprehensive knowledge base with FAQs, guides, and troubleshooting tips.